Privacy Policy

Who we are

LeelaRam Technologies ("we", "us") is a software company based in Mumbai, India. This policy covers the website at https://www.leelaramtechnologies.com and the software products we publish, including SellRank for Shopify. Questions about it go to leelaramtechnologies@gmail.com.

This website

The website itself collects very little:

• Contact and early-access forms: the name, email, company or store name and message you type. They are delivered to us by a form service and used only to reply to you. We do not add you to a marketing list without asking.
• Analytics: if advertising measurement is enabled, Google's tag records page views and the conversion events described in our code (a form submitted, a product link clicked). No form contents are sent to Google.
• A small browser-storage flag that remembers you have dismissed the site's announcement so it isn't shown again in the same session.
• The chat assistant (below) keeps your conversation in your browser tab so it survives moving between pages; closing the tab clears it.

Chat assistant

The chat button on this website, and the assistant inside SellRank, answer common questions from answers we have written. When none of those fits, your question and the conversation so far are sent to an AI provider, which writes the answer: Google (Gemini) or Anthropic (Claude), whichever we have switched on. Inside SellRank, the assistant also tells it your plan, how many smart sorts you have and whether the pixel has counted visits, so it can answer about your own setup; it never sends product, order or customer data.

When we use Google's free Gemini service, Google may use what is sent to improve its products, and its reviewers may read it; when we use Anthropic, its commercial terms do not allow it to train its models on what is sent. Either way, please keep personal, payment and confidential details out of the chat; to share those, use “Leave your details” or talk to a person instead.

We do not store chat conversations. If you choose to leave your details or hand the conversation to a person, it is saved with your enquiry or support thread so we can reply without asking you to repeat yourself. Questions may appear briefly in our server logs, which we use only to find questions the assistant should answer better.

Job applications

When you apply for an opening on our careers pages, we store what you enter on the form: your name, email, phone number, city, college, course and graduation year, when you could start, your answers, and the links you give us (resume, project, GitHub, LinkedIn). We do not download or copy the files behind those links.

We use an application only to consider you for that opening and, if it is a near fit, for later ones. Only the people hiring see it. We keep it while it is useful for hiring, and delete it whenever you ask: write to leelaramtechnologies@gmail.com.

SellRank (Shopify app)

When a merchant installs the app, Shopify grants it access to the store through an access token that we store securely and use only to operate the app. The app stores:

• Your sort configurations, drafts, versions and sync history.
• Anonymous per-product daily counters of product views and add-to-carts, collected by the app's web pixel. These are aggregates — a number per product per day. No customer identifiers, no sessions, no personal data of your shoppers.
• Aggregate order and revenue figures per product, read from your store to rank products. We do not store individual orders or customer records.
• If you connect Google Analytics, the property ID you enter and the aggregate daily view and add-to-cart figures imported from it. No Google credentials are stored: you grant our service account read access on your side and can revoke it at any time.
• Support conversations you start inside the app, and your plan status.

What SellRank never does

• It never stores your customers' names, emails, addresses or any personal data. Shopify's mandatory customer data request and erasure webhooks are acknowledged automatically because there is nothing to hand over or erase.
• It never edits your theme or adds code to your storefront other than the sandboxed web pixel Shopify installs on the app's behalf.
• It never sells or shares your data with third parties. The only processors are the infrastructure the app runs on (hosting and database), the AI provider (Google or Anthropic) for questions the in-app assistant answers with AI, and, if you choose to connect it, Google Analytics.

Uninstalling and deletion

Uninstalling the app stops all syncing immediately. Shopify then sends us a shop-erasure request, on which we delete every record we hold for the store — configurations, history, counters, support threads and the access token. Your collections keep their last pushed order on manual sorting until you change them in Shopify admin.

Retention and security

We keep product data for as long as the app is installed, and website enquiries for as long as needed to respond and follow up. Data is stored on access-controlled infrastructure with encryption in transit; secrets are never committed to code or logged.

Your rights

You can ask what we hold about you or your store, ask for it to be corrected or deleted, and withdraw consent to any optional processing, by writing to leelaramtechnologies@gmail.com. We answer within a reasonable time and never charge for it.

Changes

When this policy changes, the date at the top changes with it, and material changes to how a product handles data are announced inside that product.